HENG ONG BET | Terms & Conditions
1. Definitions
1.1 The following terms and conditions govern your access to and participation in any “real money” services provided by the Company, hereafter referred to as “the Company”, “we”, “our”, or “us” as appropriate. These terms are intended to be read together with the Betting Rules, Privacy Policy, and any other applicable terms governing the use of the Services, Website(s), and the information contained therein (collectively referred to as the “Terms and Conditions”).
1.2 “Games” refers to any internet-based gaming systems made available on or through the Website.
“Betting” or “bet(s)” includes, without limitation, any form of wagering, gaming, or gambling activities provided as part of the Services.
“Devices” refers to any access device used to interact with the Website or Services, including but not limited to personal computers, laptops, mobile phones, tablets, or handheld digital devices.
“Software” means any computer program, data file, or related content (including user-related data) that needs to be installed on your Device to access and use the Website or Services.
“Sportsbook” refers to the section of the Website dedicated to sports betting and its associated services and gaming features.
“Services” collectively refers to the Software and Games provided from time to time.
“Your account” or “Account” means the user account you create to manage payment transactions and access the Website and Services.
2. Use of Site
2.1
You are only permitted to play the Games for real money if:
You are at least 18 years of age; and
You have reached the legal age for gambling as required by the laws of your country of access.
2.2
If you do not meet the eligibility requirements, the Company reserves the right to:
Immediately suspend your access to the Games and terminate your account;
Report your activity to the appropriate legal authorities.
2.3
By clicking the “JOIN AND REGISTER” button during registration, you confirm and accept that:
You are at least 18 years of age and legally capable of entering into binding agreements, including these Terms and Conditions;
You have read, understood, and agreed to be bound by these Terms and Conditions;
These Terms and Conditions form a legally binding agreement (“Agreement”) between you and the Company regarding your use of the Services.
2.4
Your account is strictly personal and may not be sold, transferred, or pledged to any other person. This includes the transfer of any form of value, such as account ownership, winnings, deposits, bets, rights, or claims related to your account. Prohibited transfers also include, but are not limited to, any form of encumbrance, assignment, trade, brokerage, hypothecation, gift, or fiduciary arrangement involving any third party, whether a person, company, legal entity, foundation, or association.
3. Modification
3.1
The Company reserves the right to amend, update, or modify these Terms and Conditions at any time and at its sole discretion, without prior notice. Any such changes will take effect immediately upon being published on the Website. Your continued access to, use of, or participation in the Services through the Website or any Device after such publication constitutes your acceptance of the revised Terms and Conditions.
3.2
You acknowledge and agree that it is solely your responsibility to review and understand any amendments, updates, or modifications to these Terms and Conditions. The Company is under no obligation to notify you of such changes. By continuing to use the Website following any changes, you agree to be bound by the updated Terms and Conditions, regardless of whether you have received notice or have read them.
4. Intellectual Property
4.1
All information, materials, and data made available to you through the Website, Services, or any other format — including but not limited to marketing content, results, statistics, sports data, fixture lists, odds, betting figures, text, graphics, video, and audio (collectively referred to as “Information”) — are the property of the Company and its licensors. This Information is provided solely for your personal, non-commercial use.
4.2
You are strictly prohibited from adapting, copying, modifying, reproducing, storing, distributing, displaying, publishing, transmitting, selling, renting, leasing, licensing, or otherwise making any part of the Website or Information available to any other person, website, or media without prior written consent from the Company.
4.3
The Software, Services, and Information provided through the Website are protected by copyright, trademarks, and other intellectual property rights. All rights, title, and interest in the Software, Services, and Information are owned, licensed, or controlled by the Company and/or its licensors. You acknowledge that by using the Website, you do not obtain any ownership, rights, or licenses to the Software, Services, or Information.
5. Conditions of Use
You are acting solely on your own behalf and in your personal capacity, not on behalf of any third party.
You are not subject to any legal restrictions on your capacity to contract or participate in the Services.
You have not been diagnosed or classified as a compulsive gambler.
You are at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher.
You understand and accept the financial risks associated with using the Services, including the risk of losing money.
You are not depositing or using funds derived from illegal or unauthorized sources.
You agree that a third-party payment processor may manage all financial transactions on behalf of the Company, and that such processor may withhold funds (both deposits and withdrawals) if there is any suspicion of fraudulent, unlawful, or improper activity.
You will not allow any other person to use your account for any criminal or unlawful purpose, including but not limited to money laundering.
You will keep your username, account number, and password confidential and take all reasonable steps to prevent unauthorized access. You agree to notify the Company immediately if your account credentials are lost or compromised.
You are solely responsible for all activity conducted under your username, account number, and password, regardless of whether such activity was authorized or known to you.
You will not use the Website, Device, Software, or Services in any way that interferes with the normal operation or availability of the Services to other users.
You will not attempt to obtain or solicit any information from other users of the Services.
You will not upload or distribute any files, software, or data that contain viruses or other harmful components that could impair the operation of any Device, Software, Website, or Service.
You confirm that accessing or using the Website and Services is not illegal or restricted by any law or contractual obligation in the jurisdiction from which you are accessing the Website.
You will not post or transmit any content to the Website, Devices, or other users that is unlawful, abusive, threatening, defamatory, obscene, offensive, inflammatory, racist, pornographic, or otherwise objectionable or that may constitute a criminal offense.
You are not an officer, director, employee, agent, or affiliate of the Company or any related company, nor are you a relative or housemate of such persons.
You are not involved in, and will not engage in, any form of collusion or attempted collusion with other users or players, whether directly or indirectly, in relation to any betting activity.
6. Registration and Membership
6.1 To place bets with the Company, you must complete the account registration and membership application process. The Company reserves the right to reject any membership application at its sole discretion, without providing notice or justification.
6.2 You confirm and agree that all information provided during registration, including your name, residential address, source of funds, bank account and card details, is true, accurate, complete, and kept up to date at all times.
6.3 We will take reasonable steps to ensure that your personal information remains confidential. We will not disclose or share your personal or betting information unless required to do so under applicable laws or regulations.
6.4 You are solely responsible for maintaining the confidentiality of your personal information. We reserve the right to share your data with our payment service providers and financial institutions when necessary for processing payments.
6.5 You are solely responsible for ensuring that your use of the Website and Services is legal under the laws applicable to you. It is your duty to comply with any such legal restrictions.
6.6 We reserve the right to request additional proof of identity and age to verify your membership (such as a valid photo ID). You must promptly notify us of any changes to your registration details.
6.7 We may confirm your name and address via postal verification. At our discretion, the Company may conduct further security checks based on the information you provide. You agree to supply any additional documents we may request for verification purposes. By accepting these Terms and Conditions, you authorize the Company to collect, use, and retain any identity verification data obtained during this process.
7. Betting Rules and Wagering Conditions
7.1
We accept bets only on games and events that are listed on the Website or accessible through supported Devices. All bets are subject to the specific Betting Rules applicable to each event, along with these Terms and Conditions. If there is a clear error, misquotation, or incorrect listing of participants, all bets on that event may be voided. In the event of any system malfunction, the Company reserves the right to void all affected bets.
7.2
Regardless of any other provisions in these Terms and Conditions, the Company reserves the right to decline any bet, in whole or in part, at its sole discretion and without providing any explanation.
7.3
The Company reserves the right to suspend or permanently close your account if it believes you have violated any part of these Terms or engaged in any fraudulent, manipulative, or malicious behavior including but not limited to cheating, hacking, or disrupting the integrity of betting operations. All balances, winnings, and payouts associated with such accounts will be considered forfeited and invalid.
7.4
Any form of abnormal betting activity, including the use of bots or artificial intelligence, is strictly prohibited and will render the related bets void. Attempted or actual use of such methods will result in immediate termination of the account.
7.5
You are solely responsible for all activities and transactions conducted using your name, account number, username, or password.
7.6
A bet is considered accepted only when a transaction ID appears on your screen and is reflected in your transaction history.
7.7
Bets will not be accepted after the start of an event or where the outcome is already known at the time of placement. If an event is mistakenly left open for betting after it has commenced or if the result is known, the Company reserves the right to void any affected bets. The Company may also cancel any inadvertently accepted bets after an event has started.
7.8
Unless otherwise stated, the outcome of a match or event for betting purposes is determined on the day it concludes. The winner is established based on the conclusion of the event in accordance with the relevant Betting Rules.
7.9
The Company does not recognize suspended games, protests, or overturned outcomes for the purpose of bet settlement.
7.10
You acknowledge that all odds, lines, and handicaps are subject to change without prior notice and are only fixed once the bet is accepted. In the case of an error, system failure, or clearly incorrect odds or lines, the Company may, at its discretion, offer you the opportunity to place a corrected bet at the accurate odds or conditions.
7.11
Simultaneous or duplicate bets on a single event by the same user are not permitted. All decisions made by the Company in respect to bets and related transactions are final and binding.
8. Software Licence
8.1
The Company grants you a limited, non-exclusive, non-transferable, and revocable licence to use the Software solely for accessing and using the Services via the Website and supported Devices, in accordance with these Terms and Conditions.
8.2
You are not permitted to:
Modify, adapt, translate, reverse-engineer, decompile, disassemble, or create derivative works from the Software;
Use the Software for any purpose other than accessing the Services;
Distribute, lease, rent, sublicense, or otherwise make the Software available to third parties;
Remove or alter any copyright, trademark, or other proprietary notices contained in the Software.
8.3
All rights, title, and interest in and to the Software, including all intellectual property rights, remain the exclusive property of the Company and/or its licensors. This licence does not grant you any ownership rights or intellectual property rights in the Software.
8.4
The Software is provided “as is” without any warranties, express or implied. The Company does not guarantee that the Software will be error-free, continuously available, or compatible with your Device or system.
8.5
The Company reserves the right to modify, suspend, or withdraw access to the Software at any time, for any reason, without prior notice.
9. Settlement of Transactions
9.1 The Company reserves the right to withhold settlement of any transaction in cases where there is a discrepancy between the name registered on your account and the name associated with the bank account used for payment.
9.2 All winnings are exclusive of the original bet amount. You should take this into account when placing your bets.
9.3 The Company shall not be held responsible or liable for any funds that are mistakenly credited to your account. In such cases, the Company reserves the right to void any transactions involving those funds. If you notice any such error, it is your responsibility to contact customer support or follow the procedures outlined in these Terms and Conditions to report the issue.
9.4 You are solely responsible for the payment of any taxes, fees, charges, or levies that may apply to your winnings under the laws of your jurisdiction.
10. Collection of Winnings
10.1 Winnings will only be credited to the account holder who placed the winning bet. No winnings will be paid to any third party, regardless of any relationship to the account holder.
10.2 Before any winnings can be collected, the Company reserves the right to request valid identification and/or other verification documents to confirm your identity and ensure compliance with applicable laws and these Terms and Conditions.
10.3 All withdrawals shall be subject to any applicable withdrawal limits, processing fees, and verification procedures as set by the Company or its payment processors.
10.4 The Company shall not be held liable for any delay or failure in the processing of withdrawals due to inaccurate, incomplete, or fraudulent information provided by the user.
10.5 The Company reserves the right to withhold or cancel any withdrawal request if it suspects the winnings were obtained in breach of these Terms and Conditions or through fraudulent or unlawful means.
11. Promotions
11.1 All promotional offers are limited to one per individual. This includes one per family, household address, IP address, email address, phone number, payment method (credit/debit card or e-wallet), and shared device or location (such as public libraries, schools, or workplaces). In cases of suspected collusion or multiple account usage, all bonuses and any associated winnings will be forfeited.
11.2 Turnover generated from non-live table games (such as Blackjack, Video Poker, Craps, American Roulette, Baccarat, and other non-live games) and non-slot games will not count towards the wagering requirement unless specifically stated otherwise in the promotion’s terms.
11.3 Only valid bets that have been settled with a win or loss outcome will count towards meeting the turnover requirements.
11.4 Turnover generated solely to meet bonus wagering requirements will not be considered for rebate or cashback purposes.
11.5 Unless otherwise stated, all issued bonuses are valid for thirty (30) days from the date of issuance. If the wagering requirement is not fulfilled within this period, both the bonus and any winnings derived from the bonus will be removed from the player’s account.
11.6 Heng Ong Bet reserves the right to modify, suspend, cancel, or withdraw any promotion at its sole discretion and without prior notice.
11.7 All promotional offers are subject to these Terms and Conditions. The Company may suspend, modify, or cancel any promotion at any time without prior notice.
11.8 If the Company believes a user is abusing or attempting to abuse a promotion, it may, at its sole discretion, block, suspend, deny, or permanently remove that user’s access to the promotion and any related benefits.
11.9 The Company reserves the right to void any or all bets placed by individuals or groups found to be acting in collusion or engaging in fraudulent activity. Any funds in such accounts may be confiscated immediately.
12. Promotional abuse and irregular play
12.1
We maintain a zero-tolerance policy toward any form of bonus abuse, fraud, exploitation, or suspicious activity. We reserve the right to block and remove any bonuses, related winnings, and/or deposits from accounts that we, at our sole discretion, suspect of engaging in such conduct.
12.2
We reserve the right to review all transaction records and activity logs at any time, for any reason. By agreeing to these Terms and Conditions, you expressly consent to such reviews. If, upon review, we determine in our sole discretion that you have engaged in:
(i) promotional abuse; and/or
(ii) irregular play,
we may withhold, revoke, or cancel any promotional benefits, winnings, or bonuses and may suspend or terminate your account. In such cases, we are not obligated to refund any funds beyond your original deposit.
12.3
“Irregular play” includes, but is not limited to, the following:
Placing equal, zero, or low-margin bets or engaging in hedge betting strategies, such as betting both red and black in Roulette or covering more than 24 out of 37 numbers; or betting both sides in sports or live casino events.
Delaying the completion of bonus features or free spins (e.g. activating a bonus round with bonus or cash funds, exiting it, then completing it after the wagering requirement has been met).
Game state abuse, where bonus funds are used solely to progress through early stages of a game, and the later stages are completed using real funds after bonuses are forfeited or released.
Placing large bets in games such as Blackjack, leaving them unresolved, and returning to settle them after completing wagering requirements.
Exploiting any known or unknown software bug, loophole, error, or malfunction to gain an unfair advantage.
12.4
“Promotional abuse” includes, but is not limited to:
Participating in syndicates or coordinated groups to exploit promotions.
Engaging in fraudulent or deliberately unfair behavior to manipulate offers.
Depositing and shortly withdrawing funds with the intent to exploit a promotion (e.g. depositing only to claim free spins, wagering slightly above the minimum required, and then withdrawing).
Creating or using multiple accounts to claim a bonus, free spin, or offer more than once.
13. Indemnity
13.1
You agree to fully indemnify, defend, and hold harmless the Company, its affiliates, employees, agents, officers, directors, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including legal fees) arising from or related to:
Your use of the Website, Services, Software, or Information;
Any breach of these Terms and Conditions by you;
Any violation of applicable laws or the rights of any third party;
Any fraudulent, negligent, or unlawful act committed by you.
13.2
This indemnity obligation shall continue to apply even after the termination of your account and your relationship with the Company.
14. Disclaimer
14.1 The Company accepts no responsibility for the content, products, or representations of any third-party or publicly available websites. We disclaim all warranties, representations, and liability regarding any part of the Services, Website, or Information provided by third parties. The Company is not liable for any default, failure, or misconduct by any third-party partners.
14.2 Participation in the Games is entirely at your own risk and discretion. By using the Services and playing the Games, you acknowledge that you do not consider the Games or Services to be offensive, unfair, or inappropriate in any way.
14.3 Online and offshore gambling may be restricted or prohibited in certain jurisdictions. The Company does not intend to offer Services where such activities are unlawful. The availability of the Website and Services shall not be interpreted as an offer or solicitation in any jurisdiction where it is prohibited. You are solely responsible for complying with the laws applicable to you and for confirming that you have the legal right to use the Services.
14.4 Under no circumstances, including negligence, shall the Company be liable for any damages or losses alleged to have resulted from the use of the Website or its content. This includes, without limitation, delays, interruptions, communication failures, data loss, errors, or omissions. We do not guarantee that the Services will be uninterrupted or error-free, or that electronic communications sent through our servers will be free from viruses or harmful elements. In the event of a system error, the Company reserves the right to void any affected results or correct the error. Any funds erroneously credited or debited must be reported to the Company immediately. Such funds will be considered invalid and must be returned.
14.5 The Company makes no guarantee that the Services will meet your personal expectations or system configuration. It is your responsibility to ensure that your system is compatible and capable of supporting the use of the Services. Some information provided may be provisional and subject to change.
14.6 In the event of a discrepancy between the result displayed on your Device and the result recorded on our server, the server result shall prevail. The Company’s internal records shall be final and binding in determining your participation, gameplay outcomes, and related circumstances.
14.7 The Company reserves the right to add, remove, modify, or suspend any aspect of the Services at its sole discretion and without prior notice. We shall not be held liable for any loss resulting from such changes.
14.8 This disclaimer supersedes all prior agreements, representations, or understandings. By using the Website and Services, you agree to indemnify the Company, its affiliates, employees, and agents against any claims, liabilities, or legal costs (including attorneys’ fees) arising from your use of the Website or Services, regardless of whether the Company was notified of the possibility of such claims.
14.9 This disclaimer must be read in conjunction with the Terms and Conditions and Privacy Policy. By accessing or using the Website, you acknowledge that you have read, understood, and accepted all related terms, including this disclaimer.
15. Cancellation, Termination, and Suspension of Account
15.1
The Company reserves the right, at its sole discretion, to cancel, suspend, or permanently terminate your account at any time without prior notice and without obligation to provide a reason.
15.2
Your account may be suspended or terminated if the Company reasonably suspects that you have:
Breached any provision of these Terms and Conditions;
Engaged in fraudulent, illegal, or abusive activity;
Used or allowed your account to be used by any third party;
Provided false or misleading information during registration or account verification;
Attempted to exploit system errors, software vulnerabilities, or loopholes.
15.3
In the event of account suspension or termination, the Company may:
Withhold any winnings or pending withdrawals;
Forfeit any remaining bonus funds or promotions;
Freeze or close your account balance, subject to regulatory requirements.
15.4
You may request to close your account at any time by contacting customer support. Upon closure, any available balance (excluding bonuses) will be returned to you, provided that no breach of these Terms and Conditions has occurred.
15.5
The Company is not liable for any losses or damages resulting from account suspension, closure, or termination, whether initiated by you or by the Company.
16. External Websites
16.1 Links to external websites are provided solely for your convenience. The Company makes no representations or warranties regarding the accuracy, timeliness, or availability of the content on such external sites.
16.2 The Company is not responsible or liable for the content, policies, or privacy practices of any external websites linked through our Website.
16.3 The Company accepts no liability for any loss or damage incurred as a result of accessing or using links to external websites provided on our platform.
16.4 Under no circumstances shall the Company be deemed associated or affiliated with any statements, opinions, trademarks, logos, insignias, products, or services of external websites, or with their owners or operators.
17. Adding or Discontinuing
17.1
The Company reserves the right, at its sole discretion, to introduce new games, features, or functionalities to the Website, or to suspend, discontinue, restrict access to, or modify any existing games, features, or functionalities at any time without prior notice.
18. Remedies and Enforcement
18.1
The Company reserves the right to pursue all legal and equitable remedies in the event of any violation of these Terms and Conditions. This includes, without limitation, the right to restrict or deny access to the Services, Website, or Information to any user; to terminate your account; or to block access from any specific IP address, all at our sole and absolute discretion.
18.2
You agree to fully indemnify, defend, and hold harmless the Company, its affiliates, employees, agents, and representatives from and against any and all claims (whether alleged or proven), demands, liabilities, damages, losses, costs, and expenses — including legal fees — arising from or relating to:
Your breach of these Terms and Conditions, whether in whole or in part;
Any violation of applicable law or infringement of third-party rights;
Any use of the Services or Website by you or any other person using your account credentials.
19. Miscellaneous
19.1 The English language version of this Agreement shall prevail in the event of any discrepancy or conflict between translated versions. All interpretations of these Terms and Conditions shall be based solely on the English version.
19.2 These Terms and Conditions constitute the entire agreement between you and the Company in relation to your use of the Website and Services, and supersede all prior agreements, understandings, representations, or arrangements, whether written or oral.
19.3 If any provision of these Terms and Conditions is determined to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from the remainder of the Terms and shall not affect the validity and enforceability of any remaining provisions.
19.4 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
19.5 You may not assign or transfer any of your rights or obligations under these Terms and Conditions without prior written consent from the Company. The Company may assign or transfer its rights and obligations at its sole discretion without notice.
19.6 These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is registered. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
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